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OLODESK

OLODESK, Best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so you don’t need any programming skill. We will keep update regularly and it has auto update feature. Also it has lots of features. Scroll down to show some of those features.

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KNOWLEDGE BASED​

Automatically suggest knowledge articles while trying to create a new ticket and reduce ticket volume

PROACTIVE SEARCH

Easy to use search - smart search engine can find relevant articles even with spelling mistakes

HIGHLY SECURED

Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block

EASY CUSTOMIZABLE ROLES & PRIVILEGES

Create user groups with roles and privileges of your choice and add the intended users to the group

AUTO SUPERVISOR BY TICKET ASSIGN RULE

Ticket auto assigning rule added. By this feature you can set your rule for assign to role or user. It's category based so you can set different rule for different category ticket. This rule will be work like a supervisor

TICKET AUTO CLOSING

Ticket will be close by your settings. That means , you can set an hour of inactivity. If you you inactivity hour 72. Then the the ticket will be close 72 hours later of your agent last replied time. You can set also auto closing text and also closing email.

AUTO TIMEZONE CONTROL

It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.

REMOTE SERVER LOGIN

It’s a special and unique feature. If you have any existing service with lot of existing user. And you want to use that service’s login in this application, then you can do that easily in this app.

EASY ENVATO INTEGRATION

Allows purchase key validation, view support period, and view product and purchase information

LIVE WEB CHAT

Live web chat feature added. You client can contact with your agent using live chat. You can set easily everyting

MULTI-LANGUAGE SUPPORTED

English(US), German, French, Danish, Turkish, Spanish, Spanish, Portuguese, Brazilian, Portuguese, Russian, Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Thai, Dutch বাংলা, हिंदी, and more...

AUTOMATIC UPDATE SYSTEM

Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block
Free Life Time Update

AND MORE..

Easy Web Installer

Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.

Email to Ticket

Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email. it also called email piping

User feedback

Feedbacks are collected through special emails sent out to user with a like and a dislike button.

Social User Login

It has Envato , Google,Facebook, Twitter,LinkedIn, GitHub and Yahoo user’s login module.You can choose all or any.

Multiple Text Editors

It has more then one editor. Use the rich text editor of your choice.

ADMIN NOTE

Admin can add note on Ticket or Client. It note is viewable only in admin panel

WORK LOG

Staff can add work log and can see the full work log in ticket details.

Custom Page

You can create custom page with custom content, like, product page,terms and condition,etc

Email Template

Yes, it has email template system. Where you can edit or write your own email for your client. Please check our demo to see how Demo link

Canned Message

It also same as email template. So easy to design or write any canned message. Demo link

Additional Menus

Create your own customized menus through the admin panel

GDPR Compliance

You can create custom page with custom content, like, product page,terms and condition,etc

Announcements or notifications

Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.

Custom Fields

You can set category wise custome field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for indivisual category. You can add envato purchase key verification input box as well.

Manage File Upload

Limit file upload with size and type. And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded. So no one can download any private file if they have the file direct link too.

Multiple Theme & Any App Color

It has multiple theme and you can choose any color of that theme. We will design many theme in future time to time in future version. It has auto update feature so you will get all theme in future.

Admin Ticket Creation

Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.

Admin Notification

There there two type of setting for admin notification. First one is Email Notification and second one is On Screen Notification

Page or Language Override

You can easily customize any page or language. It has override feature. If you use override feature and design a customize page then that won't change in any future app update.

Country Block

Yes, It has county block panel. With two type of condition. First one is white list countries and second one is black list countries. You can choose any one.

IP Block Panel

You can block any IP manually. Or you can set a rule for auto IP Block. If any ip trying to hack or continues request this site then that site will be blocked automatically.

Google Analytics

You can easily add google analytics in this app. It has a nice informative panel for add google analytics.l

Wordpress, WooCommerce Intregaton

If you have WordPress or Woo-Commerce site and if you have many users then those user can auto login in this panel. It has WordPress plugin by that you can easily setup that

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