OLODESK
OLODESK, Best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so you don’t need any programming skill. We will keep update regularly and it has auto update feature. Also it has lots of features. Scroll down to show some of those features.
KNOWLEDGE BASED
Automatically suggest knowledge articles while trying to create a new ticket and reduce ticket volume
PROACTIVE SEARCH
Easy to use search - smart search engine can find relevant articles even with spelling mistakes
HIGHLY SECURED
Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block
EASY CUSTOMIZABLE ROLES & PRIVILEGES
Create user groups with roles and privileges of your choice and add the intended users to the group
AUTO SUPERVISOR BY TICKET ASSIGN RULE
Ticket auto assigning rule added. By this feature you can set your rule for assign to role or user. It's category based so you can set different rule for different category ticket. This rule will be work like a supervisor
TICKET AUTO CLOSING
Ticket will be close by your settings. That means , you can set an hour of inactivity. If you you inactivity hour 72. Then the the ticket will be close 72 hours later of your agent last replied time. You can set also auto closing text and also closing email.
AUTO TIMEZONE CONTROL
It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.
REMOTE SERVER LOGIN
It’s a special and unique feature. If you have any existing service with lot of existing user. And you want to use that service’s login in this application, then you can do that easily in this app.
EASY ENVATO INTEGRATION
Allows purchase key validation, view support period, and view product and purchase information
LIVE WEB CHAT
Live web chat feature added. You client can contact with your agent using live chat. You can set easily everyting
MULTI-LANGUAGE SUPPORTED
English(US), German, French, Danish, Turkish, Spanish, Spanish, Portuguese, Brazilian, Portuguese, Russian, Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Thai, Dutch বাংলা, हिंदी, and more...
AUTOMATIC UPDATE SYSTEM
Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block
Free Life Time Update
AND MORE..
Easy Web Installer
Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.
Email to Ticket
Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email. it also called email piping
User feedback
Feedbacks are collected through special emails sent out to user with a like and a dislike button.
Social User Login
It has Envato , Google,Facebook, Twitter,LinkedIn, GitHub and Yahoo user’s login module.You can choose all or any.
Multiple Text Editors
It has more then one editor. Use the rich text editor of your choice.
ADMIN NOTE
Admin can add note on Ticket or Client. It note is viewable only in admin panel
WORK LOG
Staff can add work log and can see the full work log in ticket details.
Custom Page
You can create custom page with custom content, like, product page,terms and condition,etc
Email Template
Yes, it has email template system. Where you can edit or write your own email for your client. Please check our demo to see how Demo link
Canned Message
It also same as email template. So easy to design or write any canned message.
Demo link
Additional Menus
Create your own customized menus through the admin panel
GDPR Compliance
You can create custom page with custom content, like, product page,terms and condition,etc
Announcements or notifications
Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
Custom Fields
You can set category wise custome field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for indivisual category. You can add envato purchase key verification input box as well.
Manage File Upload
Limit file upload with size and type. And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded. So no one can download any private file if they have the file direct link too.
Multiple Theme & Any App Color
It has multiple theme and you can choose any color of that theme. We will design many theme in future time to time in future version. It has auto update feature so you will get all theme in future.
Admin Ticket Creation
Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
Admin Notification
There there two type of setting for admin notification. First one is Email Notification and second one is On Screen Notification
Page or Language Override
You can easily customize any page or language. It has override feature. If you use override feature and design a customize page then that won't change in any future app update.
Country Block
Yes, It has county block panel. With two type of condition. First one is white list countries and second one is black list countries. You can choose any one.
IP Block Panel
You can block any IP manually. Or you can set a rule for auto IP Block. If any ip trying to hack or continues request this site then that site will be blocked automatically.
Google Analytics
You can easily add google analytics in this app. It has a nice informative panel for add google analytics.l
Wordpress, WooCommerce Intregaton
If you have WordPress or Woo-Commerce site and if you have many users then those user can auto login in this panel. It has WordPress plugin by that you can easily setup that